Frequently Asked Questions
Everything you need to know about shopping with The PrincessAce.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to initiate a request and receive your prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
What payment methods do you accept?
The PrincessAce accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.
Are your materials ethically sourced?
Yes, we prioritize sustainable and ethical manufacturing. We partner with vetted suppliers who adhere to fair labor practices and utilize high-quality, durable textiles.